Shipping Fees
Shipping fees are paid by the customer, and the exact amount is shown at checkout. Fees are calculated according to the destination, parcel weight and dimensions. Depending on the circumstances, we may select an appropriate carrier from logistics providers that comply with applicable laws, such as China Post EMS+/CPacket, FedEx, SF Express, DHL and UPS. We reserve the right to select the carrier; customers cannot choose the outbound carrier.
South Korea Shipping Methods and Rates
Delivery is available to South Korea. We offer standard shipping and shipping for goods containing batteries. The applicable method is determined by the shipping classification and total weight of the ordered goods. If battery goods and standard goods are ordered together, the battery-goods shipping rate applies to the entire order weight.
| Total Order Weight | Standard Shipping Base Fee | Battery-Goods Base Fee |
|---|---|---|
| Over 0kg and up to 2kg | ₩6,709 | ₩11,515 |
| Over 2kg and up to 20kg | ₩7,410 | ₩12,015 |
South Korea orders containing eligible goods with a total weight of 20kg or less qualify for free shipping when the merchandise total after discounts is at least KRW 75,000. A valid free-shipping coupon may also be used when its conditions are met. Any applicable taxes, the final shipping fee and the USD conversion are shown at checkout.
Delivery is available to South Korea. Base shipping fees are KRW 6,709 for standard parcels up to 2kg and KRW 7,410 above 2kg up to 20kg. For parcels containing battery products, the corresponding fees are KRW 11,515 and KRW 12,015; mixed orders use the battery shipping rate for the total parcel weight. Eligible South Korea orders with supported goods and a total parcel weight up to 20kg qualify for free shipping when the merchandise total after discounts reaches KRW 75,000, or when an eligible free-shipping coupon applies. Any applicable tax, final shipping charge and USD conversion are shown at checkout.
Order Processing and Dispatch
1. Dispatch times are shown on the product detail page. Before ordering, customers must check this information and enter an accurate delivery address. Customers are responsible for the accuracy of the address they provide.
2. In-stock goods: Goods are dispatched within 15 business days (excluding weekends and South Korean public holidays) from the date the order is confirmed and stock is secured. We will notify you by email when the goods are dispatched. If they are not dispatched within this period without a valid reason, you may cancel the order and request a full refund in accordance with applicable laws.
3. Pre-order goods: The expected dispatch date is clearly shown on the product detail page. Goods are dispatched within 15 business days (excluding weekends and South Korean public holidays) from the date they arrive at our warehouse. If dispatch is delayed by force majeure or other exceptional circumstances, we will notify you by email of the expected delay and available options. We will notify you by email when the goods are dispatched. If the delay exceeds a reasonable period, you may cancel the order and request a full refund.
Split Shipments
For inventory or logistics reasons, goods in one order may be sent in several parcels. Each parcel receives a separate tracking number and may arrive at a different time. There is no additional shipping fee for split shipments. You can track each parcel separately and contact us if a problem occurs.
Shipping Delays
War, epidemics, natural disasters, strikes, government action or other legally recognised force majeure events that cannot be foreseen, avoided or overcome may cause continuing international logistics delays and affect performance of this agreement.
If such circumstances occur, we will inform you of the delay without undue delay. You can use your tracking number to check delivery status in real time or ask us to check its progress.
Returned Parcels
1. A parcel may be returned to our warehouse for the following reasons:
- Customs clearance issues
- Incorrect delivery address or failure to receive the parcel
If a parcel is returned, we will promptly contact you by email to discuss the next steps. If no agreement is reached after repeated contact, we will refund the balance to the original payment method after deducting reasonable costs actually incurred, following the procedures required by law.
2. We do not bear responsibility for the following:
- Shipping fees arising when a parcel is returned for reasons attributable to the customer
- Loss arising if returned goods are lost or damaged
- If parcels are repeatedly returned because of refusal to pay customs duties, incorrect addresses or other reasons attributable to the customer, we may cancel the order and charge reasonable costs corresponding to the actual loss.
Allocation of Responsibility
- If a parcel is returned because of the customer’s own fault, such as an incorrect address, failure to receive the parcel or refusal to pay customs duties, the customer bears round-trip shipping fees and customs clearance costs already incurred.
- If a parcel is returned because of our fault, such as incorrect declaration information or product quality problems, we bear all round-trip shipping fees and related costs.
- Shipping costs for goods subject to an exchange, return or other after-sales service request follow our published After-Sales Service Policy.
If abnormal returns recur for reasons attributable to the customer, we may take reasonable measures to maintain orderly transactions, including cancelling orders, charging reasonable costs corresponding to actual losses or restricting future orders.
Lost Parcels
1. Carrier responsibility: From dispatch, the parcel is under the carrier’s control. Please contact the carrier directly for compensation claims or shipment enquiries.
2. Customer assistance: If delivery is delayed, please contact the local carrier. To facilitate a prompt investigation and compensation claim, we recommend that you provide your full name and order number within 30 days of dispatch to service-kr@yogoods.shop. We will provide the assistance needed for the enquiry.
3. Delivery confirmation: If the carrier marks a parcel as delivered but you have not received it, we will request proof of receipt from the carrier and assist in checking the delivery.
4. Customer responsibility: If a parcel is lost because of the customer’s refusal to pay duties, incorrect address, failure to receive the parcel or other reasons attributable to the customer, the customer bears the resulting loss.
Customs Duties, Taxes and Import Clearance
1. All international parcels sent to South Korea must undergo import clearance in accordance with South Korean customs laws.
1.1. Responsibility for Customs Duties and Taxes
Under South Korea’s Customs Act and official Korea Customs Service rules, if the total value of a parcel arriving in South Korea exceeds the customs duty-free threshold (normally USD 150), customs authorities levy import duties and value-added tax (VAT) in accordance with the law. These duties and taxes are paid by the recipient. The applicable assessment is determined by South Korean customs authorities; please contact the Korea Customs Service for further details.
1.2. Allocation of Customs Clearance Responsibility
If customs clearance issues arise, or a parcel is returned or destroyed by customs, because the customer refuses to pay duties or provides a PCCC that does not match the recipient’s name, the customer bears all resulting round-trip shipping fees, disposal costs and related losses. If clearance issues or additional costs arise because of an error in our declaration information or another reason attributable to us, we bear those costs in full.
1.3. Refunds and Shipping Fees
If you refuse delivery because of customs duties and request a refund, we will process it after the goods are returned to our warehouse undamaged. Actual round-trip international transport fees and customs-related charges incurred because of your refusal to pay duties are not refundable.
Consent When Submitting an Order
We publish this Shipping Policy, our Terms of Service, After-Sales Service Policy and other transaction rules on the website so they are easy to review. By submitting an order and completing payment, you are deemed to have read, understood and agreed to these rules. If transaction rules change, we will publish the changes in advance where they can be easily reviewed; they take effect after the advance notice period. Orders submitted before a change remain subject to the rules in force when the order was placed.
Contact
If you have specific questions, requests or concerns about this Shipping Policy, please contact service-kr@yogoods.shop. Our customer service team replies within 48 hours on business days. Enquiries received on weekends and South Korean public holidays are answered on the next business day.
Return Shipping Costs
For returns due to personal reasons, you bear the actual return shipping fee charged by the courier you choose. For returns due to defects, damage, incorrect goods or other reasons attributable to us, we bear the return shipping fee and related costs. For details, please see our After-Sales Service Policy.
For returns due to personal reasons, the consumer bears the actual return shipping charge assessed by the courier they choose. For returns due to damaged, defective or incorrect goods, the merchant bears the return shipping fee and related costs. Please see our Returns and Refunds Policy for details.