Changing Your Delivery Address
Delivery address changes must be completed before the shipping notification email is sent. To request a change, email your complete and accurate new delivery address to service-kr@yogoods.shop. Each order is eligible for one free delivery address change.
Immediately before dispatch, an order confirmation email will inform you that your goods have been packed and are ready to ship. You cannot change the address after receiving this email.
A standard delivery address in South Korea should include the following:
- Road name and building number (road-name address)
- City / County / District
- Special City / Metropolitan City / Province
- Postal code
- Company name, building name, or apartment building / unit number, if applicable
- Personal Customs Clearance Code (PCCC): must exactly match the recipient’s name
※ Address changes are limited to addresses within South Korea. Changes to an address in another country are not supported.
Changing Products
Products in an order cannot be changed after the order is placed. If necessary, email service-kr@yogoods.shop to cancel your order, then place a new order for the products you want.
Cancelling an Order
Cancellation may be requested only before the shipping notification email is sent. Please provide your full name and order number in an email to service-kr@yogoods.shop. We will refund the entire amount paid to the original payment method without any handling fee.
Product Issues
If your goods are defective, damaged, incorrect or missing, you must notify us within 15 days of receipt. To help us resolve the issue, please provide your full name, order number, clear photographs of the defective, damaged, incorrect or missing goods, and an unedited unboxing video of sufficient clarity and reasonable length. The shipping label must appear in the same frame in the video. If your request meets the conditions after review, we will resend the goods or issue a refund, and you do not need to return the original goods. For missing items, you may choose replacement of the missing items or a refund of the corresponding amount. After-sales service standards for certain special products follow the “Purchase Information / Precautions” shown on their product detail pages. Please check the relevant terms on the product page before purchasing. For minor defects in these goods, we will first propose repair or replacement parts. If a defect clearly affects the use or value of the goods, you may choose a refund or a new replacement after review. For clear, serious defects, if your request is approved after review, you may choose a refund or a new replacement and must submit photographs proving disposal of the original goods as instructed by us. You do not need to send the original goods back, but please do not dispose of them before the review is complete.
Returns under the right of withdrawal for personal reasons (change of mind) are accepted within the statutory seven-day period.
The following goods are not eligible for return, replacement or refund:
- Goods outside the change-of-mind return period (seven days from receipt)
(However, rights concerning defective goods may still be exercised within 15 days of receipt.) - Goods that have been used
(Except reasonable opening to inspect the goods or record a required unboxing video) - Goods personalised with a name and other custom-made goods
- Sets whose overall value is significantly reduced or whose resale is affected by the return of only some items
- Goods stained or damaged due to the consumer’s responsibility
- Goods whose value has been significantly reduced or whose resale is affected because packaging or components were damaged for reasons attributable to the consumer
(Except opening the packaging solely to inspect the goods) - Goods whose price tags or price markings have been removed through a gift-wrapping service
- Digital content (for example, in-game skins)
- Perishable goods (for example, fresh flowers) or goods whose value significantly decreases over time, making resale difficult
Please inspect the goods as soon as reasonably possible after receipt. To request after-sales service for a defect, email us within 15 days of receipt; for a change-of-mind return, email us within seven days of receipt at service-kr@yogoods.shop.
The request email must include:
- Your full name
- A traceable order number
- A complete, clear and continuous unboxing video with the shipping label in the same frame, and photographs of the affected goods
- Photographs or video clearly showing how the goods were packaged
All of the materials listed above are required to process your request.
We will review your request within five business days after receiving complete materials. If approved, it will be handled as follows:
1) If you choose a replacement and the goods are in stock, we will notify you by email. We will resend new goods or parts after you reply with the replacement delivery address.
2) If you choose a refund or the goods are out of stock, we will notify you by email and refund the full amount paid for the relevant goods without any handling fee. We bear the shipping costs and related taxes arising from replacement shipment.
Returns
You may request a return within seven days of receiving the goods. The return guidelines are as follows:
1. Return Conditions
The goods must remain in the same condition as when received.
- The goods must be unused, without a significant reduction in value or any effect on resale, with all original tags attached and in their original packaging.
- You must provide proof of purchase, such as a receipt.
Goods that do not meet these conditions cannot be returned or refunded.
2. If the goods meet the return conditions, contact service-kr@yogoods.shop to begin the return process. Only pre-approved returns are accepted. Unapproved returns or goods sent to the wrong address may be refused.
3. If you exercise your right of withdrawal within seven days for personal reasons, you bear the return shipping costs and all customs, taxes and other costs arising during the return. Any additional costs relating to the return are also your responsibility.
For returns due to personal reasons, you may choose your own return courier, and you bear the return shipping fee actually charged by that courier.
For returns due to defects, damage, incorrect or missing goods, or other reasons attributable to the seller, we bear the return shipping fee and all related customs, taxes and other return costs.
For returns due to personal reasons, the consumer is responsible for the return shipping fee. The consumer may choose the return courier, and the fee is based on the actual charge assessed by that courier.
For returns due to damaged, defective or incorrect goods, the merchant is responsible for the return shipping fee and all related return costs.
4. Once your return request is approved, we will provide detailed instructions on how to send the goods and the return address. You must also provide the return tracking number. You are responsible for the safety of the returned goods until we receive them.
※ A refund will not be processed if the returned goods are no longer in their original condition and cannot be returned to inventory. A refund will also not be processed if we determine that the returned goods cannot be resold.
Exchanges
We do not offer direct exchanges when you wish to change the design or specification for personal reasons. You may return the existing goods through the return process and place a new order for the goods you want.
If an exchange is required due to defects, damage, incorrect or missing goods, or other reasons attributable to the seller, you may choose a replacement shipment or a refund. We bear the related costs.
Refunds
If returned goods meet the return requirements after receipt and inspection, we will complete the refund within three business days of receiving them. Shipping fees are charged by the carrier, and any shipping fee you are responsible for may be deducted from the refund. Refunds are made to the original payment method, and the time they appear in your account may vary by financial institution. If a special circumstance requires a longer processing period, we will notify you in advance by email of the reason and expected completion date.
Policy Changes
We may amend this after-sales service policy from time to time to improve our service and comply with applicable laws. Amendments will be posted on this website and take effect from the date of publication. Orders completed before an amendment remain subject to the policy in force when the order was placed.
Contact Us
If you have questions or concerns about returns or refunds, please contact our service team at service-kr@yogoods.shop. We reply within 48 hours on business days; replies may be delayed on weekends and public holidays. We will provide the support needed to help the after-sales process proceed smoothly.