Frequently Asked Questions

All
Store Information
Orders and Pre-orders
Delivery and Exchanges

Store Information

Q. How do I contact customer support about a product or order?

A. If you have any questions, please email us at (service-kr@yogoods.shop). Our customer support team replies within 48 hours; responses may be delayed on weekends and South Korean public holidays.

Q. Which countries or regions can I order from?

A. This website currently delivers only within South Korea. For delivery to other countries or regions, please shop at the relevant official website.
Japan: YOGOODS Japan Official Website
North America, Europe and other overseas regions: YOGOODS Global Official Website

YOGOODS continues to expand its delivery coverage. We will promptly announce any additional countries or regions on the official website.

Stay up to date

[Important Customs Clearance Information]

Please enter accurate recipient information (name, address, telephone number and Personal Customs Clearance Code (PCCC)) to ensure smooth clearance under local customs regulations.

*The PCCC you enter must match the recipient’s legal name. Incorrect or mismatched information may delay customs clearance, prevent delivery or result in lost goods. Please carefully check your information again before placing an order.

Customs authorities or the carrier may contact you about customs clearance and delivery. Please reply promptly to avoid delivery delays. If incorrect or missing recipient information or a PCCC prevents clearance or causes goods to be returned or destroyed, you are responsible for the resulting losses. Thank you for your cooperation.