Frequently Asked Questions

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Store Information
Orders and Pre-orders
Delivery and Exchanges

Orders and Pre-orders

Q. When will my order be dispatched?

A. Standard in-stock goods are dispatched within 15 business days of the order confirmation email (excluding weekends and South Korean public holidays). You will receive a notification when the order is dispatched. If it has not been dispatched after this period, you may request cancellation in accordance with applicable laws. In exceptional circumstances, such as insufficient stock, severe weather or force majeure, we will email you in advance with the expected dispatch date and available solutions. Please check your email regularly.

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[Important Customs Clearance Information]

Please enter accurate recipient information (name, address, telephone number and Personal Customs Clearance Code (PCCC)) to ensure smooth clearance under local customs regulations.

*The PCCC you enter must match the recipient’s legal name. Incorrect or mismatched information may delay customs clearance, prevent delivery or result in lost goods. Please carefully check your information again before placing an order.

Customs authorities or the carrier may contact you about customs clearance and delivery. Please reply promptly to avoid delivery delays. If incorrect or missing recipient information or a PCCC prevents clearance or causes goods to be returned or destroyed, you are responsible for the resulting losses. Thank you for your cooperation.