Delivery and Exchanges
Q. What should I check when entering my delivery address?
A. To support smooth customs clearance and timely delivery, please provide a complete and accurate address (road name, building number, city, province or metropolitan area, postal code, apartment building and unit or floor), a valid email address and a reachable telephone number. We recommend a South Korean mobile number beginning with 010; foreign residents may use a valid number linked to their alien registration card. Under Article 77-5 of the Enforcement Decree of the Customs Act, you must also provide a Personal Customs Clearance Code (PCCC) that exactly matches the recipient’s legal name for the import declaration. Incorrect or mismatched information may cause clearance delays, failed delivery or parcel loss, so please check all details before submitting your order.
Q. Can I change my delivery address after placing an order?
A. Delivery addresses can be changed only before the goods leave the warehouse and are dispatched. If you have not yet received the shipping confirmation email, please send the following details to service-kr@yogoods.shop to request a change.
- Order ID:
- Recipient’s name: (must exactly match the name registered with the PCCC)
- Contact number:
- PCCC: (must exactly match the recipient’s name)
- Postal code:
- Detailed address: (road name, building number and floor / apartment building and unit)
- City / County / District:
- Province / Metropolitan area:
- Country: South Korea
Change requests are processed within 48 hours on business days, and the result is sent by email. Processing may take longer on weekends and public holidays.
Once the carrier has packed and dispatched the goods, the address cannot be changed. Please check the tracking information for details.
Please check your delivery address before ordering. An incorrect address may prevent dispatch or result in additional return or address-change costs.
Q. My goods arrived damaged, defective, missing or incorrect.
A. Please email service-kr@yogoods.shop. If goods arrive damaged or defective, email us within 15 days of receipt with your full name, order number, clear photographs of the damaged, defective, missing or incorrect goods, and an unedited unboxing video of reasonable quality and length. The shipping label must appear in the same frame. After reviewing the request, you may choose an exchange or refund. If an exchange is approved after verification, we will promptly send replacement goods and bear the round-trip shipping fees. If a refund is approved after verification, we will complete refund processing within seven business days.